Resolution No. 54/2018 and Resolution No. 42/2020 provide a comprehensive framework for consumer protection that also applies to online transactions. Resolution No. 54/2018 sets out the principles that govern consumer protection in Section 5, the rights afforded to consumers in Section 6, and the general obligations imposed upon suppliers of goods and services in Section 10. Section 3 further states that the protection granted to consumers who engage in electronic commerce is equivalent to the protection offered in other forms of commercial activity. Additionally, Art. 1 of Resolution No. 42/2020 provides that its purpose is to establish provisions relating to electronic commerce, including those concerning consumer rights. Chapter IV is expressly dedicated to the rights of consumers and the obligations of suppliers.

Cuba has not signed the United Nations (UN) Convention on the Use of Electronic Communications in International Contracts.

Cuba has not adopted national legislation based on or influenced by the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Commerce.

Cuba has not adopted national legislation based on or influenced by the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Signatures.

Art. 19 (e) of Resolution No. 179/08 requires that Internet access service providers must ensure that software with cryptographic systems or encrypted file transfer is not used.

Art. 21.8 of Resolution No. 99/2019 stipulates that applicants for an operating licence for private data networks must provide information concerning the cryptographic protocols and algorithms used to protect communications, which must have been authorised by the competent authority. Art. 27.l further requires holders to obtain approval for the use of any supported application or service that employs cryptographic methods for protecting transmitted information, with holder referring to the person authorised by the Ministry of Communications to provide private data transmission services through a private telecommunications network. Art. 2 defines a private data network as a telecommunications network whose infrastructure is installed within a single locality or across multiple geographically distinct localities interconnected by telecommunications links for the purpose of meeting the data service needs of its holder.

Although Law 118 on foreign investment does not restrict investments in the online commerce sector, the state company CIMEX, with its company Tuenvio.cu, is the only platform that offers online purchases in Cuba.

Art. 12 of Decree-Law No. 22/2020 establishes a quantitative limitation on non-commercial imports by providing that the total value of the goods contained in each consignment may not exceed USD 200.

In June 2020, Cimex Corporation notified all users of the "tuenvio.cu" e-commerce platform via email about new regulations for online purchases. According to these updated regulations, users of the Tuenvio.cu platform, which facilitates e-commerce in Cuba, is limited to one purchase per day for food and toiletries combos. These restrictions were outlined in Cimex's online shopping guide, which is available on the Tuenvio.cu platform, ensuring customers were aware of the daily purchase limits.

There are no formal licensing requirements in Cuba in the electronic commerce sector. However, Cuba has only one online trading platform called Tuenvio.cu, which is managed by the state-owned company CIMEX. This, indirectly, represents a restriction that excludes foreign companies that want to seek licenses to manage an electronic commerce platform.

According to Art. 8 of Decree-Law 370, the Ministry of Communications issues licenses to providers of services related to the computerisation of Cuba so that they can project, install, maintain and market computer programs and applications according to the conditions set forth in the law.

Resolution No. 127/2019 establishes the regulations governing the organisation, operation, and issuance of operating licences for providers of public internet hosting services in the national territory. Art. 5 provides that the licence is granted by the "Unidad Presupuestada Técnica de Control del Espectro Radioeléctrico del Ministerio de Comunicaciones" (UPTCER).

According to Art. 2 of Resolution No. 153, all entities established in Cuba to carry out export or import activities must be registered in the National Registry of Exporters and Importers.

Chapter 5 of Annex II to Resolution No. 175/2022 stipulates that the Cuban Customs Authority authorises the importation of information and communications technology equipment in specific quantities, permitting up to three computing devices of any type, including a complete desktop microcomputer, a laptop, a tablet PC, an e‑reader or any similar item; up to five mobile telephones, whether basic or smart models; and up to three telecommunications‑related items or network devices, including accessories or peripherals for computing equipment such as mice, keyboards or other comparable components.

Chapter 5 of Annex II to Resolution No. 175/2022 and Section 2 of Resolution No. 272/2015 stipulate that, when imported by legal entities, the following categories of communications equipment require prior authorisation from the Cuban Ministry of Communications (MINCOM): wireless fax machines; wireless microphones and their accessories; data‑network devices such as routers, switches, and similar equipment; radio transmitters and transceivers of any type and service, including fixed, mobile, and personal stations (for example, walkie‑talkies and satellite telephones), together with their components and power amplifiers; wireless telephones operating in frequency bands not authorised by MINCOM; telephone switchboards of all types; wireless access points such as RLAN devices and comparable equipment, except for Wi‑Fi equipment, which is governed by its own specific regulatory framework; professional radio receivers distinct from domestic radio and television sets; satellite earth stations and transmitting and receiving satellite‑communications terminals, including satellite‑television receiving stations, parabolic antennas, their accessories, and portable or other satellite telephones; and equipment intended for the mass transmission of data, text, or voice by wireless means.