The Law on Protection of Consumer Rights provides a comprehensive framework for consumer protection that also applies to online transactions. Art. 33 of the Law on Protection of Consumer Rights includes provisions for the protection of e-consumers. Additionally, e-consumers enjoy all other privileges of the normal consumers.

Kazakhstan has not signed the United Nations (UN) Convention on the Use of Electronic Communications in International Contracts.

Kazakhstan has not adopted national legislation based on or influenced by the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Commerce.

Kazakhstan has not adopted national legislation based on or influenced by the United Nations Commission on International Trade Law (UNCITRAL) Model Law on Electronic Signatures.

The list of goods prohibited or restricted for import and export in the Eurasian Economic Union, including Kazakhstan, was determined by the decision of the Board of the Eurasian Economic Commission in 2012. The Decision has been amended a few times since then. According to Section 1 of the so-called "Single List" contained in the Decision, the following digital goods are among the goods that are subject to export restrictions: (i) Special hardware meant for secret information acquisition; (ii) Encryption devices.

According to Art. 16 of the Law on Communication, technical means of communication used in the telecommunications network of the Republic of Kazakhstan are subject to a procedure of mandatory conformity acknowledgement by the authorities. The equipment has to be submitted to certification bodies recognised (or approved) by the regulator for certification.

In accordance with subparagraph 4-1 of Art. 7 of Law No. 544, the Minister of National Economy of Kazakhstan ordered the approval of the Rules of Domestic Trade (Order No. 264). Arts. 105-1 and 106-1 of the Rules mandate e-commerce sellers to indicate their BIN (business identification number), address of business operations on the territory of Kazakhstan and mobile telephone number registered in Kazakhstan in order to operate in the country. Additional information on this requirement is found in Annex 3-10 of Order No. 4.

According to Art. 7 of Law No. 167-VІ SAM on Monetary Regulation and Foreign Exchange Control (which repealed Law No. 57 of 2005 on Monetary Regulation in July 2018), the use of a local bank is mandatory for settlements in foreign currency between residents of the KR and non-residents. Exceptions are settlements made from a foreign bank account of a non-resident, carried out on account of the performance of obligations of a resident (e.g. when a foreign parent company pays its local branch in the KR) and settlements with non-residents made from the resident's account in a foreign bank. Also, settlements between residents of the KR (including local branches of foreign non-financial legal entities considered residents) must be made in local currency.

As per the requirements of the Law on Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on Information and Communications (2017), users have been required to identify themselves using government-issued digital signature technology or SMS verification in order to comment on domestic websites.
The law requires website operators to make it mandatory for users to enter into a formal agreement before they are permitted to post comments on local websites. The information provided in the agreement needs to be retained by the website and handed over to the authorities whenever asked.

According to Art. 25.2(10) of Law No. 94-V, an owner and/or operator of a personal data database, which is a legal entity, should appoint a person responsible for organising the processing of personal data (this requirement does not apply to the activities of courts). According to Art. 25.3, such a person is entrusted with the following duties:
- Exercise internal control over observance by the owner and/or operator of a personal data database and its employees of Kazakh law requirements in relation to personal data and its protection;
- Inform the employees of an owner and/or operator of the provisions of Kazakh law with respect to processing and protection of personal data;
- Exercise control over receipt and processing of applications from personal data subjects or their legal representatives.

In July 2019, the government introduced the Qaznet Trust Certificate under the Law on Communications, a machine-in-the-middle (MITM) technology that enables it to monitor users’ online activities. The certificate requires every internet user in the country to install a backdoor, allowing the government to conduct surveillance. This allows the government to conduct a so-called “man-in-the-middle” attack, which allows the government to intercept every secure connection in the country and see web browsing history, usernames and passwords, and even secure and HTTPS-encrypted traffic.
KazakhTelecom, the country’s largest telecommunications company, has said that citizens are “obliged” to install a “national security certificate” on every device, including desktops and mobile devices.
It is reported that the commentators and experts inside the country and abroad almost unanimously consider the certificate a government-initiated technology for the interception of encrypted user traffic via MITM attacks. Some of the 37 websites that University of Michigan researchers identified as targets of the certificate included Facebook, Gmail, Instagram, Mail.ru, OK, Twitter, VK, and YouTube, suggesting that its purpose was to “surveil users on social networking and communication sites.”
On 21 August 2019, Mozilla and Google simultaneously announced that their Firefox and Chrome web browsers would not accept the government-issued certificate, even if installed manually by users. Later, Apple announced that it would make similar changes to its Safari browser and that the certificate would not be installed. After this, the requirement for the installation of the certificate was postponed.
While required, the certificate appeared to affect a fraction of connections passing through the country’s largest ISP, Kazakhtelecom. This means that some, but not all, of the Kazakh Internet population was affected.
In December 2020, Kazakhstan once again tried to enforce the installation of the certificate. However, the enforcement once again halted after the protest of the major internet browsers. Although not enforced, the provisions for mandatory installation of the certificate remain in Kazakhstan's regulations.

A basic legal framework on intermediary liability for copyright infringement is absent in Kazakhstan's law and jurisprudence. However, the Agreement on Enhanced Partnership between the EU and the Republic of Kazakhstan, signed in March 2016, provides a safe harbour to European companies under several conditions. According to the agreement, an information intermediary is not liable, for example, if it does not initiate the transfer, if the end-user always takes the initiative, if it does not choose the recipient of the transfer if it does not choose or change the information contained in the transfer if it complies with the conditions of access to information, observes rules for updating information, does not interfere with the lawful use of generally recognised technologies, immediately deletes information or stops access to it, after receiving a notice.

A basic legal framework on intermediary liability beyond copyright infringement is absent in Kazakhstan's law and jurisprudence. However, the Agreement on Enhanced Partnership between the EU and the Republic of Kazakhstan, signed in March 2016, provides a safe harbour to European companies under several conditions. According to the agreement, an information intermediary is not liable, for example, if it does not initiate the transfer, if the end-user always takes the initiative, if it does not choose the recipient of the transfer, if it does not choose or change the information contained in the transfer if it complies with the conditions of access to information, observes rules for updating information, does not interfere with the lawful use of generally recognised technologies, immediately deletes information or stops access to it, after receiving a notice.

As per the requirements of the Law on Amendments and Additions to Certain Legislative Acts of the Republic of Kazakhstan on Information and Communications (2017), users have been required to identify themselves using government-issued digital signature technology or SMS verification in order to comment on domestic websites. Failure to enforce the rule after April 2018 can lead to fines. The law requires website operators to make it mandatory for users to enter into a formal agreement before they are permitted to post comments on local websites. The information provided in the agreement needs to be retained by the website and handed over to the authorities whenever asked.

Amendments to the Law of the Republic of Kazakhstan on Communications in 2016 obliged ISPs to monitor content passing through their networks and to decide whether to restrict any problematic material. The amendments do not specify how ISPs are to carry out this obligation. The Administrative Code, in force since 2016, imposes fines on ISPs for not complying with censorship orders.